HOME SERVICES POSMEL RULES & REGULATIONS CUSTOMS DECLARATIONS

Rules & Regulations - Customs Declarations

Overseas Letters and Small Packets

All letter post items dispatched to destinations outside Malaysia containing items subject to Customs duty must be accompanied by a CN 22 or CN 23 (for value exceeding RM1,500.00) Customs Declaration, which is available free of charge at all post offices. It is compulsory that the above Custom Declaration be used for small packets.

To accelerate customs clearance, the Declaration can be made in English, French or in a language accepted by the destination country. Customers need to complete the Declaration fully and legibly to avoid delay and inconvenience for the addressee. A false or misleading Declaration may lead to a fine or to seizure of the item.

The sender's full name and address must be written on the front of the item at the top left hand corner.

Detailed description of the contents of the item must be given, e.g. "men's cotton shirts".

The quantity of each article and the unit of measurement used as well as the weight of the items must also be stated. The value of each article must be given, indicating the currency used (e.g. USD for US dollar).

Please click here for Custom Clearance (CN22) form (link for Customs Clearance form)
Please click here for Custom Declaration (CN23) form (link for Customs Declaration form)

Overseas Parcels

All Parcels dispatched to destinations outside Malaysia must be accompanied by a CN 23 Customs Declaration and a CP 71 Dispatch Note, both of which are available free of charge at all post offices.

To accelerate customs clearance, the Declaration should be made in English, French or in a language accepted by the destination country. Customers need to complete the Declaration fully and legibly to avoid delay and inconvenience for the addressee. A false or misleading Declaration may lead to a fine or to seizure of the item.

Certain goods may be subject to restrictions. Customers are advised to enquire into import and export regulations (prohibitions, restrictions such as quarantine, pharmaceutical restrictions, etc) and check on the documents, if any (commercial invoice, certificate of origin, health certificates, license, authorization for goods subject to quarantine, etc) which are required in the destination country.

Detailed description of the contents of the item must be given, e.g. "men's cotton shirts".

The quantity of each article and the unit of measurement used as well as the weight of the items must also be stated. The value of each article must be given, indicating the currency used (e.g. USD for US dollar).

The Customs Declaration and accompanying documents should be attached securely to the outside of the parcel using an adhesive plastic envelope which is provided free of charge at the post office.

For more information on the revised zones and tariffs, kindly refer to the specific product stated below International Mail.

OR contact our Customer Care at:

Posline Contact Number 1 300 300 300 (local) or
603 – 27279100 (oversea)
Operating Hours Mon – Fri: 8.30am to 8.00pm
Saturdays: 8:30 am to 5:00 pm

( except 1st Saturday of the month and Public Holidays )
Fax 03-2273 3927
E-mail care@pos.com.my